Delivery Schedule
All goods that are dispatched are sent by either EMS or DHL service. This means goods will not be left on the door step or with neighbours. This enables a fully discreet service and confidentiality. This way, we also be able to track the status of your order all the time.
We subsidise all the delivery charges, so you actually pay less than what it is costing to dispatch goods.
Goods that are in stock are dispatched within a working day. If for any reason we are out of stock, we would expect to dispatch the goods within about 5 working days. All our products are shipped out from Hong Kong, so please be expect to receive your goods up to 5-7 working days from the day we ship your order.
We will not be held on any responsible by the delay on your delivery If you are not in when the parcel arrives or customs clearance issue/delay in your country.
Back Orders and Split Deliveries:-
If there has been a manufacturing delay or something has been out of stock on your order for 12 days then we are happy to split or back order part of the waiting order. The delivery charge on the second delivery for the order will be charged at our own cost. Please note: We will not do this on an order unless the item has been waiting more than 12 days.
Redelivery Charges.
Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch the goods back out is not subsidised.